We strive to provide our customers with the highest quality products and services. If you are not fully satisfied with your purchase, we are here to help.
Eligibility for Refunds
- Refund requests must be submitted within 30 days of receiving your order.
- Items must be returned in their original condition, unused, and in the original packaging (if applicable).
- A valid receipt or proof of purchase is required for all refunds.
Non-Refundable Items
- Sale items, gift cards, personalized/customized products.
Process for Refunds
- To initiate a refund, please contact us at [email protected] with your order details and reason for refund. We will provide next steps to proceed with the refund.
- Returned items will be inspected upon receipt to ensure they meet the eligibility criteria.
- If your refund is approved, it will be processed, and the amount will be credited to your original payment method within 3-10 business days.
Shipping
- Original shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
- Customers are responsible for return shipping costs unless otherwise specified.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges
- If you wish to exchange an item, please follow the same steps as above.
- Exchanges are subject to product availability.
Contact Us
If you have any questions or need further assistance, please feel free to contact us at:
- Email: [email protected]
- Phone: 844-2748-444
- Ship your item to: BDE Merch 1900 West Nickerson Street Suite 116-135 Seattle, Washington 98119.